This policy covers Aelius subscriptions bought inside the app. It is part of the Terms of service. The seller is iOLABS, which collects the payments, issues the invoices and makes the refunds.
First, the free trial
Every new workspace gets 7 days free with every feature, no card. Its purpose is that you never need a refund: if Aelius isn't for you, you simply don't buy.
14-day guarantee on your first payment
- If you buy a subscription and change your mind within 14 days of the first payment, ask for a refund and you get the full amount back, no questions asked.
- After the refund, the subscription is cancelled and the workspace is paused (read-only and export). Your data stays available for export for 90 days.
How the refund is made
- By the same method you paid with: a card, Apple Pay / Google Pay or SEPA Direct Debit payment is refunded through Stripe to the same card or account; a bank transfer or IRIS payment is refunded by transfer to the account it came from. It usually appears within 5 to 10 working days, depending on your bank.
- For every refund we issue a credit note, transmitted to myDATA, which you receive by email and find on the Subscription page.
Renewals and cancellation
- The subscription renews automatically every month or year. Before every automatic charge (card or SEPA Direct Debit) we email you the amount and date at least 5 days in advance; if you pay by transfer or IRIS, we send you the amount 7 days (monthly) or 14 days (yearly) before the period ends.
- You can cancel at any time on the Subscription page of the app; it stays active until the end of the period you have paid for and you are not charged again.
- Renewals that have already been paid are not refunded pro rata for the remaining time. Exception: if you ask for a refund within 14 days of a renewal and the workspace was not used in that time (no new records), we refund the renewal in full.
Upgrades and downgrades
- On an upgrade, the difference for the rest of the period is prorated and charged immediately, with its own invoice.
- On a downgrade, the new price applies from the next renewal. The difference for the current period is not refunded.
How to ask for a refund
Email us at info@aelius.gr from the workspace owner's email address. We reply within 2 working days.
Your rights
Aelius is for businesses. If you nevertheless buy as a consumer, this guarantee is in addition to your statutory rights, including the 14-day right of withdrawal in the EU. Nothing here limits them.
Aelius is provided by iOLABS | DERVOS ALEXANDROS AND SIA EE, Kleisthenous 53, 153 43 Agia Paraskevi (Stavros), Attica, Greece, VAT EL998415411.